FixChurn™ Privacy Policy

Effective Date: May 14, 2025

1. Introduction

This Privacy Policy outlines how FixChurn™ (a service owned and operated by Honest Matters LLC) collects, uses, and protects your information. By using our website and services, you agree to the terms of this policy.

2. Information We Collect

We collect information you voluntarily provide when you:

- Fill out intake forms

- Sign up for our services

- Contact us via email or other channels

- Engage with our product through usage and behavior

This may include your name, email address, community data (engagement levels, member counts), and payment method.

3. How We Use Your Information

FixChurn™ uses collected data to:

- Provide and maintain our services

- Improve predictive analytics and churn recommendations

- Communicate with you regarding updates, support, and relevant insights

- Fulfill legal or billing obligations

4. Data Storage and Security

FixChurn™ stores data securely using industry-standard protections and relies on services like Airtable, Render, and Skool. Honest Matters LLC takes reasonable precautions to protect your information, but we cannot guarantee complete security in the event of a breach, especially through third-party platforms.

5. Third-Party Tools and Integrations

FixChurn™ integrates with third-party platforms such as Airtable, Render, and Skool. While we use these platforms to deliver core features, FixChurn™ is not responsible for their individual privacy practices, outages, or data security breaches.

6. Sharing of Information

FixChurn™ does not sell or rent your information to third parties. We may share necessary data with third-party services only to provide functionality (e.g., payment processing), and always with strict confidentiality.

7. Cookies and Tracking

Our website may use cookies and usage tracking to understand how users interact with content and improve user experience. You can disable cookies through your browser settings if preferred.

8. Data Retention

FixChurn™ retains user data only as long as necessary to provide services, comply with legal obligations, and improve operations. Users can request deletion of data by contacting us.

9. Your Rights

You may request access, correction, or deletion of your personal data. To do so, please email us at the contact below.

10. Policy Updates

FixChurn™ may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of our services implies acceptance of the revised policy.