FixChurn Community Care

Welcome to our Care page—your go-to hub for support, collaboration, and continuous learning. We run our entire operation on the Skool platform so you get:

Immediate Technical Support

Peer Connections across all FixChurn communities

Shared Best Practices in real time

Our mission is simple: build stronger communities together.

Classroom & Resource Center

Inside the FixChurn Skool community you’ll find a robust classroom packed with:

How-To Courses: Bite-sized lessons on improving community health, increasing engagement, and reducing churn.

Quick Wins Library: Small changes you can make today that deliver big value tomorrow.

Case Studies: Real stories from other community owners about what moved their metrics.

Dive in at your own pace, earn badges, and share your successes!

FAQs

I’m already overwhelmed—how much time will this take?

After onboarding, most community owners spend 5–10 minutes per day reviewing their High-Risk Action Queue and Outreach Notes. Our quick-win courses are all under 10 minutes, so you can learn on the go.

My community is small—does FixChurn still help?

Absolutely. Whether you have 20 members or 2,000, proactive insights and simple interventions drive growth. You’ll still get churn predictions, engagement analytics, and the classroom resources tailored for any size.

How do I get help outside business hours?

Our Skool community is your 24/7 help desk. Post your question anytime and our team or fellow members will chime in. We also host weekly live office-hour sessions.

Can I suggest new features or integrations?

Yes! Head to the “Feature Ideas” channel in Skool. We’re constantly iterating, and community input drives our roadmap.

How secure is my data?

Your data lives in your own Airtable base and your own Skool instance. FixChurn never aggregates or shares raw data between clients. All access requires your explicit invite to our dedicated admin user.

Are there any extra costs for classroom content or support?

No—everything in our core classroom and support channel is included with your subscription. Pro-tier integrations or 1:1 custom work are optional add-ons.

Got more questions? Drop them in our Skool community’s #support channel or email us at [email protected].

We’re here to help your community thrive!